The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

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The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

MCDST candidates are required to pass two core exams. Elective exams are not required. The following table lists Official Microsoft Learning Products courses and Microsoft Press books designed to help you prepare for these exams. See individual exam preparation guides for exam availability.

Learn more about the requirements for becoming an MCDST and the related benefits.

MCDST REQUIREMENTS

Core Exams

• Client Operating System

Courses

• Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (3 days)
• Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
• Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (2 days)

MCDST BENEFITS

• Microsoft Certified Desktop Support Technicians (MCDSTs) receive these benefits, all accessible through the MCP Member Site:
• Industry recognition of your knowledge and proficiency with Microsoft products and technologies.
• Access to technical and product information—directly from Microsoft—through the Microsoft Certified Professional (MCP) Member Site.
• Access to exclusive discounts on products and services from selected companies. Some offers are available only to MCSE+Is, MCSEs, MCDBAs, and MCSDs. Access these benefits by visiting the MCP Member Site.
• MCDST certificate, transcript, wallet card, and lapel pin to identify you as a Microsoft Certified Professional to colleagues or clients. Electronic files of logos and transcript may be downloaded from the MCP Member Site upon certification.
• Invitations to Microsoft conferences, technical training sessions, and special events.
• Free access to Microsoft Certified Professional Magazine Online, a career and professional development magazine. (All MCPs may access the online magazine’s security-enhanced content. Some MCPs may also be eligible to receive the print version of the magazine free; eligibility is determined by the magazine.)
• A special deal on a subscription to Windows and .NET Magazine, a leading source of independent, how-to information for IT professionals working on a Microsoft Windows® platform. MCDSTs receive 50 percent off the retail subscription price. Visit the MCP Member Site for details

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